This warranty policy applies to all vacuum cleaners sold in the United Arab Emirates by Prospex Trading Co. L.L.C. and covers any manufacturing defects in materials and workmanship under normal use during the warranty period.

The warranty period for vacuum cleaners is two (2) years  from the date of purchase. The date of purchase is indicated on the purchase receipt provided by Prospex Trading Co. L.L.C. or an authorised retailer of Thomas vacuum cleaners in the GCC and Egypt.

Within the  warranty period we will rectify all substantial, verifiable functional inadequacies due to faulty design or material defects by either repairing the defective parts or replacing them at our discretion; the exchanged parts then become the property of Prospex Trading Co. L.L.C.

The  warranty does not extend to broken parts such as glass, plastic, lights, power cord, filters, hoses, nozzles, pipes.

Batteries and rechargeable batteries that are faulty or have a shortened service life due to normal wear, ageing or improper handling, are not covered by the warranty either.

Defects must be reported to us immediately upon detection within the warranty period.

During the warranty period, the cost of labour and of spare parts needed to rectify the malfunctions will not be billed.

In the case of out of warranty claims , the costs incurred will be charged to the customer. All appliances must be sent to our nearest customer service centre, authorised repair shop or to the factory for the repair.

This warranty does not cover:

• Damage caused by misuse, abuse, or improper handling
• Damage resulting from unauthorised modifications or repairs
• Consumable parts such as filters, brushes, and bags, unless failure has occurred due to a defect in materials or workmanship
• Normal wear and tear