FREQUENTLY ASKED QUESTIONS
FAQ - ABOUT THOMAS VACUUMS
THOMAS vacuum cleaners are ideal for pet owners, effectively removing pet hair, dirt, and even odours. Their special pet hair nozzles can remove even the finest pet hair from all upholstery, carpets and pet beds They tackle pet stains and liquid spills while refreshing the air, ensuring a clean and fresh-smelling home. Plus, all THOMAS vacuums are powerful, durable, and Made in Germany, making them the perfect choice for pet-friendly households.
Thomas vacuums differ mainly in their filtration systems. Some models use water filter technology (like AQUA+ Pet & Family or Perfect Air Allergy Pure), while others combine water and cyclone filtration (DryBOX Amfibia or CYCLOON HYBRID Family & Pets). Select based on your needs: whether it’s dry vacuuming, pet hair removal, or deep cleaning with a washing function.
For dry cleaning, Perfect Air Allergy Pure and CYCLOON HYBRID Family & Pets are excellent options. Perfect Air Allergy Pure focuses on water filtration, while CYCLOON HYBRID offers both water and cyclone filtration, with specialised nozzles for pet hair. Both models are efficient at absorbing liquids and neutralising odours.
If you need a vacuum with both cleaning and washing functions, go for AQUA+ Pet & Family or DryBOX Amfibia. Both models offer water filtration and washing capabilities. AQUA+ Pet & Family is perfect for pet owners, while DryBOX Amfibia is a top-tier choice for homes with delicate floors, offering cyclone technology and a parquet cleaning nozzle.
FAQ - WARRANTY FOR THOMAS VACUUMS
THOMAS offers a 2-year manufacturer’s warranty on all vacuum cleaners.
The warranty covers defects in material and craftsmanship, but not normal wear and tear or misuse. Repairs and replacement parts are free during the warranty period. Make sure to keep your receipt as proof of purchase.
FAQ - WATER FILTRATION TECHNOLOGY (AQUA Filter Box)
You only need 1 litre of tap water for the AQUA filter box to function optimally.
No, avoid using hot water. Stick to hand-warm water to prevent any damage to the filter box
We do not recommend adding essential oils or fragrances as they may damage the plastic components of the AQUA filter box.
For regular cleaning, change the water after about 30 minutes of use. For heavier cleaning or homes with more dust, you may need to change it sooner.
FAQ - WET CLEANING WITH THOMAS VACUUMS
The fresh water tank holds 2.6 litres of water, enough for cleaning multiple surfaces.
No, only fill the tank with hand-warm water to avoid damaging the tank.
Add 20 ml of cleaning concentrate per litre of water. For a full tank, use about 50 ml of Thomas cleaning solution.
Thomas vacuums are great for cleaning carpets, upholstery, hard floors, car seats, and mattresses. Avoid using them on leather, silk, or non-colorfast carpets.
FAQ - CLEANING AND MAINTENANCE
After each use, pour out the dirty water, rinse the box with clean water, and shake it to ensure all dirt is removed. For deeper cleaning, soak the box in warm soapy water. Dry after washing.
While it’s possible to clean some accessories in the dishwasher, we recommend washing them by hand for better hygiene and longevity.
FAQ - USING THOMAS VACUUM ACCESSORIES
The HEPA filter is washable and should only be replaced when it is heavily soiled or the vacuum’s suction power is reduced. Typically, you’ll need to replace it every 6-12 months.
Yes, use only THOMAS-branded cleaning solutions. They are defoamed and specifically formulated to work with THOMAS vacuums for optimal cleaning results.
FAQ - SHIPPING & DELIVERY
Yes, we offer fast and free delivery across the UAE for all orders. No extra shipping costs will be added at checkout.
All deliveries within the UAE are handled by Aramex, ensuring a reliable and efficient service.
Delivery typically takes 1-3 business days within the UAE, depending on your location. Once your order is shipped, you’ll receive tracking information from Aramex to monitor your shipment.
Yes, once your order is dispatched, you will receive a tracking number from Aramex, allowing you to track the progress of your delivery in real-time.
International shipping is available to GCC countries and Egypt at standard Aramex shipping rates.
If you experience any issues with your delivery, please contact our customer support team for immediate assistance. We’ll coordinate with Aramex to resolve any concerns quickly.
