The website thomasmiddleeast.com (the “Website”) is operated by Prospex Trading Co. L.L.C. (“we”, “our”, “us”). By accessing or using this Website, you agree to comply with and be bound by the following terms and conditions (the “Terms”). Please review them carefully.

If you do not agree with these Terms, please do not use our Website.

1. Use of the Website

By accessing the Website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or guardian. If you are a minor, you may purchase using the Website only through your parent or guardian.

You agree to use the Website only for lawful purposes and in accordance with these Terms. You are prohibited from violating or attempting to violate the security of the Website, including:

• Accessing data not intended for you.
• Attempting to breach or disable the Website security.
• Sending or storing any viruses, malware, or harmful software.

2. Product Information

The products displayed on the Website, including THOMAS vacuum cleaners and accessories, are for sale within the GCC countries and Egypt. We make every effort to ensure that the information on the Website is accurate and up to date. However, we do not guarantee that product descriptions, pricing, or other content available on the Website is error-free.

3. Pricing

All prices displayed on the Website are in AED. Prices and availability of products are subject to change without notice. We reserve the right to modify or cancel any promotions, offers, or discounts on the Website at any time.

4. Orders and Payment

By placing an order on the Website, you agree to purchase the product(s) listed in your order. We reserve the right to accept or refuse your order for any reason.

You agree to provide accurate and complete payment information, and by submitting your payment, you authorise us to charge the applicable amount for the product(s).

5. Shipping and Delivery

We offer fast and free delivery within the UAE. Delivery times are typically 1-3 business days from the date of purchase. All deliveries are handled by Aramex or another reliable courier service. You will receive tracking information once your order is shipped.

We are not responsible for any delivery delays caused by factors beyond our control, including customs processing, courier issues, or force majeure events.

6. Returns and Refunds

If you are not satisfied with your purchase, you may return the item(s) within 14 days of receipt for a refund or exchange, provided the item(s) are in their original, unused condition and packaging. Please contact our customer service team to initiate a return.

Refunds will be processed within 14 days of receiving the returned product. Shipping costs for returns may be the responsibility of the customer, unless the product was damaged or defective upon arrival.

7. Warranties

All THOMAS vacuum cleaners and products sold on the Website come with a 2-year manufacturer’s warranty.. Warranty claims must be supported by proof of purchase. Please refer to our Warranty Information Section for detailed terms.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of the Website, purchase, or use of any products sold on the Website. Our total liability to you for any claim arising out of or in connection with these Terms or the purchase of any products shall not exceed the total amount paid for the products in question.

9. Intellectual Property

All content on the Website, including product descriptions, images, logos, and trademarks, are the intellectual property of ROBERT THOMASMetall- und Elektrowerke GmbH & Co. KG or its licensors. You are not permitted to use any of this content without our express written consent.

10. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the content or practices of any third-party sites and provide these links for your convenience only.

11. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the Website, you agree to our Privacy Policy.

12. Changes to the Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website after changes are posted will be considered acceptance of the new Terms.

13. Governing Law

These Terms and any disputes arising out of or related to your use of the Website will be governed by and construed in accordance with the laws of the UAE, without regard to conflict of law principles.

14. Contact Information

If you have any questions about these Terms or need assistance, please contact us by filling out the form on the Contact page.